Privacy Policy
Understanding how caspirovena protects and manages your personal information
Effective Date: March 15, 2025
About This Policy
caspirovena ("we," "our," or "us") operates caspirovena.sbs and provides business scaling education services throughout Australia. We recognize that your privacy matters deeply, and we've designed this policy to be straightforward about our practices.
This privacy policy explains how we collect, use, store, and protect your personal information when you interact with our services, website, or educational programs. We comply with Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles (APPs).
Information We Collect
We collect various types of information to provide and improve our educational services. Here's what we gather and why:
| Information Type | Examples | Collection Method |
|---|---|---|
| Personal Identifiers | Name, email address, phone number, business name | Registration forms, contact inquiries |
| Professional Information | Job title, industry, business size, experience level | Course applications, assessments |
| Learning Data | Course progress, quiz results, participation metrics | Learning management system |
| Technical Data | IP address, browser type, device information | Automatic collection via cookies |
| Communication Records | Support inquiries, feedback, course discussions | Email, chat, phone interactions |
Sensitive Information: We do not knowingly collect sensitive personal information such as health records, racial or ethnic origin, political opinions, or religious beliefs unless specifically required for our educational services and with your explicit consent.
How We Use Your Information
We use your personal information for legitimate business purposes related to providing educational services. Our primary uses include:
- Delivering course content and educational materials tailored to your business needs
- Processing registrations and managing your learning progress throughout our programs
- Communicating about course updates, schedules, and important educational announcements
- Providing technical support and responding to your questions about our services
- Analyzing learning patterns to improve course effectiveness and student outcomes
- Sending relevant business scaling resources and educational content you've requested
- Maintaining accurate records for certification and completion tracking
- Complying with legal obligations and educational standards in Australia
- Preventing fraud and ensuring platform security for all users
We base our data processing on several legal grounds under Australian privacy law, including your consent, contract performance, legitimate business interests, and legal compliance requirements.
Information Sharing and Disclosure
We maintain strict control over your personal information and only share it in specific, limited circumstances:
Service Providers and Partners
We work with carefully selected third-party providers who assist in delivering our educational services. These include learning management system providers, payment processors, and email communication platforms. All service providers are contractually bound to protect your information and use it only for specified purposes.
- Educational technology platforms that host our course content and track learning progress
- Payment processing companies for secure transaction handling (we don't store credit card details)
- Email service providers for course communications and educational content delivery
- Analytics services to understand website usage and improve user experience
- Cloud storage providers for secure data backup and system reliability
- Professional advisors including lawyers, accountants, and consultants when necessary
We may also disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, property, or the safety of our users.
We never sell your personal information to third parties for marketing purposes. Any data sharing is solely to support your educational experience or meet legal requirements.
Your Privacy Rights
Under Australian privacy law, you have significant rights regarding your personal information. We've made it straightforward to exercise these rights:
Access Your Information
Request a copy of all personal information we hold about you, including how it's been used and who it's been shared with.
Correct Your Information
Update or correct any inaccurate or outdated personal information in our systems at any time.
Delete Your Information
Request deletion of your personal information, subject to our legal and contractual obligations.
Restrict Processing
Limit how we use your information while maintaining your account and course access.
Data Portability
Receive your personal information in a structured, machine-readable format for transfer to another service.
Withdraw Consent
Withdraw consent for specific data processing activities while maintaining essential services.
To exercise any of these rights, contact us using the information provided at the end of this policy. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests.
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:
- Industry-standard SSL encryption for all data transmission between your browser and our servers
- Secure cloud storage with automated backups and disaster recovery procedures
- Multi-factor authentication requirements for staff accessing personal information
- Regular security audits and penetration testing of our systems and processes
- Employee training on privacy practices and data protection requirements
- Restricted access controls ensuring only authorized personnel can view personal information
- Regular software updates and security patches to prevent vulnerabilities
- Incident response procedures for addressing any potential security breaches promptly
Data Retention and Deletion
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy and meet our legal obligations:
| Data Category | Retention Period | Deletion Process |
|---|---|---|
| Account Information | Until account closure + 2 years | Automated deletion after retention period |
| Course Records | 7 years after completion | Required for certification verification |
| Payment Information | 7 years (tax compliance) | Secure deletion after legal requirement expires |
| Support Communications | 3 years after resolution | Archived then permanently deleted |
| Website Analytics | 26 months maximum | Automated expiry in analytics platforms |
When we delete your information, we ensure it's removed from all our systems including backups, unless retention is required by law. You can request early deletion of your information by contacting us, subject to our legal and contractual obligations.
International Data Transfers
While we primarily store and process your information within Australia, some of our trusted service providers may be located overseas. When international transfers occur, we ensure appropriate safeguards protect your information:
- Transfers only occur to countries with adequate privacy protection or under binding agreements
- Service providers must maintain equivalent privacy standards to Australian requirements
- Contractual protections require secure handling and restrict use of your information
- Regular monitoring ensures overseas providers comply with privacy obligations
Current overseas service providers are located in the United States and European Union, both recognized for maintaining strong privacy protections. We notify you of any changes to international transfer arrangements.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and analyze website usage. Here's what you should know:
Essential Cookies
These cookies are necessary for website functionality, including maintaining your login session, remembering your preferences, and ensuring security features work properly.
- Analytics cookies help us understand how you use our website to improve navigation and content
- Performance cookies collect information about website speed and functionality
- Marketing cookies may be used to show relevant educational content based on your interests
- Third-party cookies from trusted partners provide enhanced functionality and security
You can manage cookie preferences through your browser settings, though disabling essential cookies may affect website functionality. Most browsers allow you to view, delete, and block cookies according to your preferences.
Children's Privacy
Our educational services are designed for adult business professionals and entrepreneurs. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we've collected information from a minor, we will take immediate steps to delete that information and terminate any associated account.
Parents or guardians who believe we may have collected information from a child should contact us immediately using the details provided below.
Policy Updates and Changes
We periodically review and update this privacy policy to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we will:
- Notify you via email if you have an active account with us
- Post prominent notices on our website highlighting key changes
- Provide at least 30 days notice before implementing significant policy modifications
- Request renewed consent where required by law for new data processing activities
We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our services after policy updates indicates acceptance of the revised terms.
Privacy Questions and Concerns
If you have questions about this privacy policy, want to exercise your privacy rights, or need assistance with your personal information, we're here to help.
caspirovena Business Education
Armadale Senior High School
169 South Western Hwy, Armadale WA 6112
Australia
We aim to respond to all privacy inquiries within 5 business days. For urgent privacy concerns, please call us directly during business hours (9 AM - 5 PM AWST, Monday through Friday).